Operating Systems

·   Windows 98/2000/ME/XP/7/8/10

·   Linux

Networking

·   Subnet Masking

·   IP Addressing

·   LAN/WAN Technology

·   TCP/IP Protocols

·   Cisco Router Configuration

·   GUI Applications

Hardware

·   Install, configure and troubleshoot PC’s

·   DSL Modems

·   Laptops

·   Wireless cards

·   USB adapters

·   Video Cards

·   Sound Cards

·   Assemble PC’s to the component level

 

 

Software

·   Microsoft Office Suite

·   SAP

Security

·   Norton Anti-Virus

·   McAfee

·   Spyware

·   Virus and Spam removal

·   Firewalls

·   VPN’s

 

ITT Technical Institute Anticipated Graduation: March 2017Baltimore, MD

Bachelor of Applied Science Degree in Information Systems and Cybersecurity

 

ITT Technical Institute Graduated: June 2015Baltimore, MD

Associate of Applied Science Degree in Information Technology – Network Security

 

U.S ARMY

Specialized Training: Microsoft Applications, Signal Equipment, Computer Networking

 

Samuel Gompers Technical and Vocational High School           Diploma Earned

Major & Certified in Computer Aided Design

 

IT Technician May 2016 - July 2016

John Hopkins Medical Hospital

·   Installed new software on over 5 thousand computers over a period of 2 months.

·   Troubleshoot software problems with the new devices attached to the systems installed.

·   Successfully closed tickets when the software went live in order to keep the hospital devices functional

 

Emergency Communications Officer         June 2010 - July 2013 Hays County Sheriff's Office

·   Handled emergency situations to get the appropriate response on scene quickly

·   Controlled irate callers and assist them to solve the problem at hand

Eric Scantlebury

Owings Mills, MD 21117    (254) 462-4943EScantlebury@email.ITT-Tech.edu

 

 

Computer Sales       June 2009 - May 2010

Fry's Electronics

·   Assisted customers find the computer that best suited for their needs.

·   Assisted customers by troubleshooting problems or replaced the product if necessary to resolve the problem

 

IT Intern     May 2015 - August 2015

Miller’s Minuteman Press

·   Assisted IT department supervisor in maintenance on over 90 workstations.

·   Researched and Installed a help desk server for the workers to submit repair tickets to the IT department

·   Installed new operating systems on over 30 workstations

·   Created a Linux server to handle all incoming calls to the business.

 

Signal Support Systems Specialist           June 2004 - January 2012              

U.S Army

·   Supervised over 10 technicians as they installed LAN networking equipment.

·   Installed Microsoft applications in over 40 government computers as a result it improved the network functionality.

·   Head of the IT department for the headquarter company of operations.

·   Completely wire and connect a building to the network in a stressful environment.

·   Troubleshoot connectivity of a network prior to a new company moving into the building.

·   Completed military supervisor course in order to supervise soldiers.